Nationalité FRA et GBR
Permis B
CV créé le :
17/09/2020
CV modifié le :
26/06/2022
Dernière connexion :
26/06/2022
Coordonnées
*****
******
Adresse :
*** ***** ******
Paris (75000)
Email :
***************@*****.**.**
Port. :
************
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Responsable polyvalente, Sénior
Référence : 805574
Expériences Professionnelles
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mars 2022
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Service Manager
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KDS (An American Express Global Business Travel Company), Paris
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* Service and configuration of a complex SBT for a portfolio of clients
* Track and update the service funnel in Salesforce
* Data Analysis for Travel and Expense usage
* Regular client calls to establish best practice and optimal usage of the tool
* Monthly reporting of tasks and SaaS executive support hours to external
clients and internal teams
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févr. 2022
mars 2022
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Assistant to Luxury Experience Designer
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Queen of Clubs Lifestyle Luxury Services, Paris
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Fixed-term contract to help with the high level of demand
* Researched and prepared luxury travel itineraries for clients and agencies
* Tracked and updated the sales funnel in the in-house CRM system
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nov. 2014
mars 2020
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Trading and Business Development Manager
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STA Travel France, Paris
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Relocated from London to Paris as Manager of the French retail store. Promoted
to Trading and Business Development Manager following a restructure
* Negotiated and project managed partnerships with Tourist Boards and Airlines
* Coached the Sales team in person and remotely to optimise revenue and
conversion. Grew land product sales by 20% over 2 years.
* Chaired monthly trading meeting with the UK Senior Management team
* Collaborated with colleagues from all departments to implement new
systems, ensure smooth migration and operational excellence.
* Monthly 1to1 meetings with the sales team
* Managed the sales pipeline with the reservations team
* Represented the company at trade events
* Coordinated the restructure and partial relocation of the French division,
negotiating with the French legal team, UK senior management and HR.
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févr. 2013
nov. 2014
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Team Leader
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Topflight Travel, London
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Headhunted by Topflight Travel to join their groups team for ITV Travel.
Promoted to team leader after 5 months.
* Worked with production teams to service all travel requirements
* Regular meetings presenting to all levels of ITV staff and crew
* Project managed ITV Studios France integration to UK Travel operations
* Delegated and allocated projects within the groups team
* Negotiated airline contracts and coordinated RFQ for large productions
* VIP and celebrity bookings
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oct. 2011
févr. 2013
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Senior Business Travel Consultant
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BCD Travel, London
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* Serviced VIP bookings for large busy account
* Assisted with reports on team performance and productivity
* Achieved 99% pass in VA1 fares and ticketing
* Distribution of enquiries with the team to adhere to SLA
* Constructed complex itineraries, respected tight deadlines
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juin 2001
oct. 2011
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Store Manager
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STA Travel, Edinburgh, and London
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Started as a Travel Consultant in Edinburgh, moved to London for a
management position, eventually becoming Manager of the flagship store
* Delivered revenue, conversion, volume targets and growth
* Developed, implemented, and adhered to best practice procedures
* Sold complete range of products, regularly exceeding personal revenue targets
* Local area marketing
* Chosen as a pilot team for system migration from Sabre to Amadeus
* Completed in-house Management Development Programme
* Papillon du Bois Insight training
* Presentation skills training
* Coaching skills training
* Penny Ferguson Living Leader training
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Compétences
Microsoft Office, Business Development Manager with, building, SBT, Salesforce, Data Analysis for, SaaS, CRM system, Sabre
Compétences linguistiques
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Important
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CV actualisé il y a plus de 6 mois, certaines informations peuvent ne pas être à jour.
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